The Helpdesk / Service Desk is the first point of contact for users to report desktop, network, printer, telephone, or other IT related incidents; request information; or, request an IT service change. The users can request service with a phone call, an email or by filling a Service Request on Cistel’s client portal. The primary objective of the Service Desk Agents (SDAs) is to quickly triage the service requests to either:
Cistel’s Service Desk phones are staffed bilingually, 24 hours per day, 7 days per week and 365 days per year by our own technicians.
Our goal is to minimize downtime and maximize the end users time on their primary tasks.
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