Regular onsite support is a critical element of Cistel’s managed services. Cistel provides Deskside (onsite) support services to address computer related incidents and problems that could not be resolved remotely by the Service Desk Agent. Cistel onsite personnel will implement installs, moves, adds, changes (IMACs) in order to support and continually improve the personal computing environment or implement any other needs requiring an onsite technician.
The Deskside (Onsite) staff is available on a regular pre-scheduled basis as well as on-demand and is supported by a Service Delivery Prime that can also be stationed onsite depending on the size of the onsite team.
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