Help Desk & Deskside Support

A Help Desk (Service Desk) is an information and assistance resource that troubleshoots problems with computers or similar products.  Corporations often provide help desk support to their customers via a phone (that is often a toll-free number), website or e-mail.  A help desk is the first point of contact for users to report desktop, network, printer, telephone, or other IT related incidents; request information; or, request an IT service change.

Cistel provides bilingual Service Desk Agents 24 hours per day, 7 days per week and 365 days per year, who are trained to quickly triage the service requests and resolve the problem or escalate the issue to the Deskside Support Team.

Deskside Support is the provision of an onsite support technician to address computer related incidents and problems that could not be resolved remotely by the Service Desk Agent.

Cistel provides bilingual Deskside Support staff to implement installs, moves, adds, changes (IMACs) in order to support and continually improve the personal computing environment or implement any other needs requiring an onsite technician.  These services apply to supported end-user computers, attached peripheral devices such as monitors, local printers, and USB devices and include the installation and upgrade of software. 

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