About Cistel
We are proud to stand by our values and our commitment to sustainable growth, relationship-based business, and empowering people to be their best.
Our story
Cistel was started in 1995 by founder Nishith Goel. Although our processes and operations have grown and adapted over time, our values and commitment to providing complete technology and managing consulting services have remained the same. We continue to grow and evolve to meet the new demands on companies to support their business and their people.
Today, Cistel has offices in Canada and the US. We employ over 80 team members and partner with an extended network of independent IT resources to contribute positively to our clients’ success.
We're passionate about leveraging IT to help our customers achieve their business goals while building a company that attracts and retains exceptional talent.
Our values
- Take action
- Embrace change
- Collaborate
- Have fun
What we do
Our clients consider Cistel their partner of choice for meeting talent management needs. From the beginning, we have connected skilled resources with organizations across Canada to pressing project and business challenges and maximize investment in their IT service delivery.
While Cistel’s staffing services encompass a broad spectrum of IT and business needs, most frequent, client requests, include:
- Program and Project Management
- Change Management
- Business Analysis/Transformation/Architecture
- Application Development (mobile/web)
- Cloud and Technology Architecture Design
- IT Security Audit and Assessment
- Microsoft Technology
- CRM Dynamics and D365
- InTune and Autopilot
- M365 (Teams, SharePoint Online, Exchange Online)
- Power Platform
- VIVA
If your expertise is not listed here, but you think you would be a good fit for our clients, we would love to talk.
Cistel provides high value solutions to a variety of public and private sector clients, from strategy and design to implementation and management. The solutions are categorized as follows:
- Roadmaps: Review your business requirements and formulate a plan to get your digital capabilities to a future state that fully supports your business and gives you a competitive advantage. The roadmap may include:
- Application Portfolio Modernization Roadmap
- Cloud Services Strategy and Roadmap
- Modern Hybrid Workplace Strategy and Roadmap
- Endpoint Management Modernization Strategy and Roadmap
- Enterprise IT Assessments, Planning and Roadmaps
- Microsoft Dynamics 365 / Power Platform: Knowing our way around the extensible Microsoft architecture is a massive differentiator for our customers. We are well versed in Dynamics 365, Power Platform and Azure, as well as how to put these to work for digital transformation, which includes:
- Architecture Fit-Gap analysis: on business requirements to determine the best and most economical solution architecture
- Power Apps solution envisioning: that engages key business and technical stakeholders in agile, visual development to trial a functional prototype for proof of concept
- Power Apps Development Services: that enables rapid integration and productivity of our pro developers with your teams to build apps faster
- Modern Workplace: The Modern Workplace environment allows employees to work and collaborate with their colleagues and clients from anywhere, on any device, and with flexible hours. Organizations must allow for this hybrid environment without compromising on security. The Microsoft Modern Workplace solution provides a full suite of products that are well integrated and secured. Cistel is a Microsoft partner and we can help migrate you to a Modern Workplace. This process may look something similar to:
- Moving everything to the Cloud where information can be shared securely from anywhere on multiple devices with Microsoft M365, Exchange Online, OneDrive, SharePoint Online and Azure IaaS and PaaS services
- Using collaboration tools such as Microsoft Teams for instant messaging, audio/video communication/conferencing, co-authoring documents
- Provisioning of all corporate devices, no matter where they are, using Microsoft Autopilot
- Managing all corporate and employee-owned devices, no matter where they are, using Microsoft Intune
- Accelerating workstation procurements and deployments using Windows 365 (Cloud PC)
- Providing a secure environment using:
- Managed identities with Microsoft Azure Active Directory (AAD) and multi-factor authentication (MFA) to ensure users are who they claim to be
- Microsoft Defender (ATP) – mail scanning for virus and malware detection
- Microsoft Bitlocker – encryption of all the data on the device to protect against stollen or loss devices
- Purview/Data Loss Protection (DLP) – secured sharing of documentation to selected audience
- Optionally provide long term backup of your Intellectual Property (IP) using Cloud to Cloud backup and Disaster Recovery using Datto SaaS Protection
Our IT Security and Risk Management practice assists clients in identifying and mitigating risk exposure to ensure continued availability, confidentiality, and integrity of data. Our services include:
- Cloud Security Readiness and Adoption Planning
- IDM and MFA requirements definition and configuration for cloud services
- Security configuration assessment and remediation of M365 tenants
- Security architecture design for protected workloads on prem and in MS Azure
- Design of secure cloud to ground/ground to cloud connectivity
- Security Assessment and Authorization
- Technical Vulnerability Assessment and Penetration Testing
- Business Continuity and Disaster Recovery Planning
Cistel has been providing Managed Services to clients for over 25 years. Our current managed services include:
- Complete IT Management Services: Our IT Management Services provide day-to-day support, maintenance, and administration of IT functions so that our clients can focus on delivering their core business. We strive to make IT as reliable as dial tone. This service includes all devices found in a typical small business such as computers, phones, tablets, firewalls, routers, switches, WAPs, servers, SAN, NAS, Backup and DR system, as well as the administration of Cloud services. The Cistel IT Management service is customizable to the specific client’s requirements and can include some or all of the following:
- 24x7x365 Bilingual remote user support
- Automated monitoring of critical IT systems/services
- Core IT infrastructure support and management (on-premise and cloud)
- Onsite deskside user support
- Yearly IT assessments
- Power Apps Maintenance Services: Managing the lifecycle of a portfolio of Microsoft Power Apps requires a new view of support and technical debt. Cistel provides long term support for Microsoft Power Apps based applications including:
- Break-fix troubleshooting and support
- Monthly usage reports, issue and problem reporting
- Continuous monitoring of updates and proactive identification, impact analysis and planning to remediate and mitigate any deprecations to the portfolio
- Evergreening by experts who assess the application portfolio quarterly to determine if there are stability, speed or cost saving enhancements that could be deployed
Strong partnerships
Investment in innovation
Cistel is committed to consistently reinvest a portion of our revenue in research and development. This has resulted in several successful companies, many published technical papers, and multiple patents.
In addition to our internal research, we are a key sponsor to research across Canadian academic institutes, including Carleton University, University of Ottawa, Queen’s University, Concordia University, York University, University of Waterloo, and Dalhousie University.
Learn more about our research.
Diversity and inclusion
Cistel is committed to a workplace culture that values and promotes diversity, inclusion, and equal employment opportunities.
Community first
